24 Edinburgh Drive
Staines Upon Thames
Middlesex TW18 1PH
Telephone: (01784) 255849
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 22 March 2018 and was announced. The provider was given three daysâ notice of our visit because we wanted to ensure they were available to support the inspection process. One inspector carried out the inspection to the offices, one inspector carried out telephone interviews and a third inspector undertook a home visit.
Before the inspection we reviewed records held by CQC which included notifications, complaints and any safeguarding concerns. A notification is information about important events which the registered person is required to send us by law. This enabled us to ensure we were addressing potential areas of concern at the inspection. Before the inspection the provider completed a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR prior to our inspection.
During our inspection we visited the agencyâs office and spoke with the provider and two staff members. We checked care records for five people, including their assessments, care plans and risk assessments. We looked at three staff files to check recruitment and training records. We checked the complaints log, accident/incident records and surveys completed by people who used the service. We also checked quality monitoring audits and records of spot checks on staff.
Prior to the inspection we had received 13 responses to satisfaction questionnaires we had sent out to people, their relatives and staff. We then followed these up with telephone calls prior to our inspection. Most people lived with relatives and we spoke with three of those relatives in relation to their family members care. In addition we carried out one home visit and spoke with a person and their family member. We also spoke with a further person and an advocate for another person by telephone following our inspection.
This was the first inspection of the agency as it was registered with CQC in February 2017.
Last updated 09:43:41 21st Oct 2018 - Update Now
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