82-92 Edgbaston Road
West Midlands B12 9QA
Telephone: (0121) 440 4450
Registered Manager: Paul Wright
Provider Name: Bupa Care Homes (BNH) Limited
Care home beds: 62
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was prompted in part by whistleblowing concerns that were bought to our attention. The information shared with CQC indicated concerns about low staffing levels, confidentiality, and lack of support for staff. This inspection was fully comprehensive, but particular attention was paid to the areas raised.
At the time of the inspection, the provider had put in place a voluntary suspension of placements in response to concerns that had been raised at the home.
This inspection took place on 21 and 22 June 2017 and was unannounced. The first day of inspection was conducted out of hours and commenced at 6.00 am. The inspection was carried out by two inspectors, a specialist advisor and an expert by experience. The specialist advisor was a nurse with experience of medicine management. The expert-by-experience was a person who uses a wheelchair and was assisted by their support worker.
We reviewed information we held about the provider, in particular, any notifications about accidents, incidents, safeguarding matters or deaths. We asked the local authority for their views about the service provided. We used the information that we had gathered to plan what areas we were going to focus on during our inspection. We spoke with 19 people who used the service, two relatives, and a visiting healthcare professional. We spoke with the registered manager, operational director, deputy manager, a unit manager, three nurses, two agency nurses and a bank nurse and six care staff.
We reviewed a range of documents and records including the care records of 10 people using the service, 10 medication administration records, two staff files, staff induction records, accident and incident records, complaints and quality audits.
Last updated 03:25:16 18th Feb 2019 - Update Now
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