Registered Manager: Smith, Lorna Jean
Provider Name: Athena Care Homes (Gaywood) Limited
Care home beds: 106
Amberley Hall is an award-winning, purpose-built care home in King’s Lynn.
Owned by Athena Care Homes (UK) Ltd, Ambrley Hall care home is registered to cater for nursing, residential, dementia nursing and dementia residential residents.
The home is tastefully decorated throughout to create a warm and homely environment for residents, while the care team provide the highest standard of person centred care possible.
Their expert nursing and care teams are highly trained, professionally developed and valued so they can provide the exceptional, compassionate elderly care that families expect.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on 11 and 12 January 2017 and was carried out by three inspectors, a medicines inspector and two experts by experience. An expert by experience is someone who has experience of using or supporting someone who uses this type of service.
Before our inspection, we looked at information we held about the service including notifications. A notification is information about important events which the provider is required to tell us about by law. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We spoke with professionals from the local authority and clinical commissioning groups who had regular contact with the home.
During the inspection, we spoke with 12 people living in the home and six relatives. We also spoke with the registered manager, clinical care manager, the activitiesâ coordinator, eight members of care staff and two senior care staff. We observed how people were being looked after. In addition, we also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We looked at nine peopleâs care records, quality assurance surveys, staff meeting minutes and medication administration records and audits. We checked records in relation to the management of the service such as health and safety audits and staff training records.
Last updated 02:17:00 7th Dec 2018 - Update Now
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