Warwickshire CV37 9ST
Telephone: (01789) 206580
Registered Manager: Clare Louise Mudge
Provider Name: Care UK Community Partnerships Ltd
Care home beds: 60
Luxury, fun times, and superb care. At Ambleside it all adds up to a home that residents love.
At Ambleside residents enjoy the best of both worlds. The purpose built home is just a short ride into the historic town of Stratford-upon-Avon yet it’s located in a rural setting surrounded by fields within expansive grounds.
Each of the two floors at Ambleside are divided into suites, with their own dining rooms and lounges. This helps to create an intimate atmosphere that is particularly calming for residents living with dementia. Within each suite there are clusters of beautifully decorated en-suite bedrooms, with many opening out on to patios and secure, landscaped gardens.
There is a stylish coffee shop where residents are able to enjoy a coffee and cake while chatting to friends and family. They can watch classic movies in the cinema in large, supremely comfortable armchairs and enjoy being pampered in the hair and beauty salon.
Ambleside provides a range of care services, from residential and nursing care to specialist care for older people living with dementia and short-term respite care.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection visit took place on 1February 2018 and was unannounced, and consisted of two inspectors, a specialist advisor who was a specialist nurse, and an expert by experience. An expert by experience is someone who has experience of this type of service. One inspector returned announced on 7 February 2018 so we could speak with the registered manager and review their quality assurance processes.
We reviewed the information we held about the service. We looked at information shared with us by the local authority commissioners. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority. We looked at the statutory notifications the provider had sent us. A statutory notification is information about important events which the provider is required to send to us by law.
We reviewed the information in the providerâs information return (PIR). This is a form we asked the provider to send to us before we visited. The PIR asked the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information when conducting our inspection, and found it reflected what we saw during our inspection visit.
To help us understand peopleâs experiences of the service, we spent time during the inspection visit observing and talking with people in the communal areas of the home, or their bedrooms with their permission. This was to see how people spent their time, how staff involved them in how they spent their time, how staff provided their support and what they personally thought about the service they received. We spoke with 13 people who lived at Ambleside, four visiting relatives and a visiting friend. We spoke with an operations support manager, a regional director, the registered manager and a deputy manager. We spoke with one nurse, two team leaders, nine care staff and a lifestyle lead responsible for organising activities. (In the report we refer to these as staff). We also spoke with a visiting healthcare professional.
We looked at six peopleâs care records and other records relevant to their support, such as medicines records and daily records. We looked at quality assurance checks, audits, people and relative meeting minutes, compliments, complaint records, training records, medicines, nutritional charts and incident and accident records. This was to see whether the care people received was recorded and delivered according to peopleâs care plans.
Last updated 11:56:28 18th Feb 2019 - Update Now
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