Kent ME4 6LU
Telephone: (01634) 400009
Registered Manager: Lorraine Eastmead
Provider Name: Avante Care and Support Limited
Care home beds: 71
Amherst Court Care Home is situated in the historic town of Chatham, Kent.
At Amherst Court we work to create a welcoming atmosphere in which residents enjoy activities, go on outings and make friends with other residents and staff.
At the heart of our home is our Philosophy of Care, the Eden Alternative, where staff encourage social interaction, engagement and work towards the eradication of loneliness and boredom.
Our home provides 24-hour care and support for people living with dementia, where our team of qualified and attentive staff focus on the individual needs of the residents.
The modern design provides well equipped, bright en-suite bedrooms to support person centred care. The names of the suites follow a nautical theme – Charlotte, Trafalgar, Valiant and Apollo. Other facilities include the cafe on the ground floor, providing a meeting place to enjoy a drink or a light lunch with family and friends. There is a public computer available for any relatives visiting the home, or residents using it to browse or communicate with loved ones.
The beauty salon `Ship Shape´ is situated on the ground floor where you can treat yourself to a new hair style or beauty treatment. Residents can visit the pretty courtyard garden to while away a peaceful afternoon, or join in with the daily programme of activities throughout the home. The minibus also gives residents the opportunity for day trips out to one of the many local places of interest.
Amherst Court provides a safe, warm and friendly environment with support for daily tasks such as washing, cleaning and laundry. Amherst Court delivers a respite care service allowing a crucial break for carers, for just a few hours or for several weeks. This offers family carers the chance to go on holiday or simply have some well-earned time off.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 10 and 11 April 2018, the inspection was unannounced on the first day. We informed the registered manager we would return for the second day. On the first day the inspection team consisted of three inspectors, a nurse specialist advisor and two experts by experience. The experts-by-experience had an understanding of caring for elderly people. On the second day the inspection team consisted of one inspector and two experts by experience.
Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed the information we held about the service including previous inspection reports. We looked at notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law.
We observed care in communal areas. We spoke with 24 people and 13 visiting relatives or friends about their experience of the service. We spoke with 13 staff including the registered manager, care manager, suite manager, the providers head of care homes, a team leader, and six care workers and two activity co-ordinators. We received feedback about the service from three external health and social care professionals.
We looked at records held by the provider and care records held in the service. This included nine care plans, daily notes; a range of the providers policies including safeguarding, medicines and the complaints policy; the recruitment and training records of ten staff employed; the staff training programme and health, safety and quality audits.
Last updated 01:54:21 18th Oct 2018 - Update Now
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