Kent ME4 6LU
Telephone: (01634) 400009
Registered Manager: Lorraine Eastmead
Provider Name: Avante Care and Support Limited
Care home beds: 71
Amherst Court Care Home is situated in the historic town of Chatham, Kent.
At Amherst Court we work to create a welcoming atmosphere in which residents enjoy activities, go on outings and make friends with other residents and staff.
At the heart of our home is our Philosophy of Care, the Eden Alternative, where staff encourage social interaction, engagement and work towards the eradication of loneliness and boredom.
Our home provides 24-hour care and support for people living with dementia, where our team of qualified and attentive staff focus on the individual needs of the residents.
The modern design provides well equipped, bright en-suite bedrooms to support person centred care. The names of the suites follow a nautical theme – Charlotte, Trafalgar, Valiant and Apollo. Other facilities include the cafe on the ground floor, providing a meeting place to enjoy a drink or a light lunch with family and friends. There is a public computer available for any relatives visiting the home, or residents using it to browse or communicate with loved ones.
The beauty salon `Ship Shape´ is situated on the ground floor where you can treat yourself to a new hair style or beauty treatment. Residents can visit the pretty courtyard garden to while away a peaceful afternoon, or join in with the daily programme of activities throughout the home. The minibus also gives residents the opportunity for day trips out to one of the many local places of interest.
Amherst Court provides a safe, warm and friendly environment with support for daily tasks such as washing, cleaning and laundry. Amherst Court delivers a respite care service allowing a crucial break for carers, for just a few hours or for several weeks. This offers family carers the chance to go on holiday or simply have some well-earned time off.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the home, and to provide a rating for the home under the Care Act 2014.
This inspection took place on 20 and 22 May 2015 and was unannounced. The inspection team consisted of two inspectors and two experts by experience. The experts-by-experience had a background in caring for elderly people and understood how this type of home worked.
Before the inspection we looked at previous inspection reports and notifications about important events that had taken place at the home. The provider completed a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the home, what the home does well and improvements they plan to make.
We spoke with 36 people and 29 relatives about their experience of the home. We spoke with 21 staff including 16 care workers, two team leaders, a suite manager, a night manager and the registered manager of the home to gain their views. We asked three health and social care professionals for their views about the home. We observed the care provided to people who were unable to tell us about their experiences.
We spent time looking at records, policies and procedures, complaint and incident and accident monitoring systems. We looked at nine peoples care files, ten staff record files, the staff training programme, the staff rota and medicine records.
A previous inspection took place on 14 November 2013, and the home had met the standards of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010.
Last updated 02:13:05 15th Mar 2018 - Update Now
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