Amherst Court Care Home

Amherst Court Care Home

Palmerston Road
Kent ME4 6LU

Telephone: (01634) 400009

Registered Manager: Lorraine Eastmead
Provider Name: Avante Care and Support Limited
Care home beds: 71

Care Types: Care HomeDementiaMental HealthOlder PeoplePhysical DisabilitySensory Impairment

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Read overall summary
Last updated 15 August 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 10 and 11 April 2018, the inspection was unannounced on the first day. We informed the registered manager we would return for the second day. On the first day the inspection team consisted of three inspectors, a nurse specialist advisor and two experts by experience. The experts-by-experience had an understanding of caring for elderly people. On the second day the inspection team consisted of one inspector and two experts by experience.

Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed the information we held about the service including previous inspection reports. We looked at notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law.

We observed care in communal areas. We spoke with 24 people and 13 visiting relatives or friends about their experience of the service. We spoke with 13 staff including the registered manager, care manager, suite manager, the providers head of care homes, a team leader, and six care workers and two activity co-ordinators. We received feedback about the service from three external health and social care professionals.

We looked at records held by the provider and care records held in the service. This included nine care plans, daily notes; a range of the providers policies including safeguarding, medicines and the complaints policy; the recruitment and training records of ten staff employed; the staff training programme and health, safety and quality audits.

Last updated 09:16:52 17th Jan 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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