Rekendyke Industrial Estate
Tyne And Wear NE33 5BZ
Telephone: (0191) 432 6460
Care Types: Care in your Home
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 11 July 2017 and was announced. The provider was given 24 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in. The inspection was carried out by one adult social care inspector and an expert- by- experience. An expert- by- experience is a person who has personal experience of using or caring for someone who uses this type of service. The expert- by- experience supported the inspection by telephoning people and their relatives to gather their experiences of the care and support being provided.
Before the inspection we reviewed information we held about the service including the notifications we had received from the provider. Notifications are changes, events or incidents that the provider is legally obliged to send us within the required timescale. We also contacted local authority commissioners of the service for feedback.
During the inspection we spoke with six staff including the registered manager, six people, six relatives and an external professional. 11 care records were reviewed as was the staff training programme. We also reviewed complaints records, four staff recruitment files, staff induction/supervision and training files, and staff meeting minutes. The registered manager's quality assurance process was discussed with them and other documents related to the management of the service.
Last updated 04:08:30 16th Mar 2018 - Update Now
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