Denham Green Lane
Middlesex UB9 5LB
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was undertaken by two adult social care inspectors, took place on 1 December and 2 December 2016 and was announced. The provider was given 48 hoursâ notice because the location provided personal care in the community and we needed to be sure that staff and managers would be present in the office.
Our previous inspection in July 2015 found two breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the service was rated ârequires improvementâ. At this inspection, we checked whether the service had achieved compliance with the associated regulations.
For this inspection we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information we already held about the service. This included statutory notifications we had received. A notification is information about important events which the service is required to send us by law. We also looked at feedback we received from members of the public leading up to the inspection.
At the inspection, we spoke with the district manager, care and dementia advisor, service manager, homecare coordinator and three care workers. We visited two peopleâs homes as part of this inspection and spoke to a relative.
We looked at eight sets of records related to peopleâs individual care needs. These included support plans, risk assessments, medicines administration records (MARs) and daily care worker notes. We also looked at three staff personnel files and records associated with the management of the service, including quality audits.
Last updated 12:13:17 19th Apr 2018 - Update Now
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