Denham Green Lane
Middlesex UB9 5LB
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was carried out by two inspectors. On day one of the inspection one inspector visited the office. Following the office visit the two inspectors contacted people, their relatives, community professionals and staff to gather more feedback on the service.
We gave the service 48 hoursâ notice of the inspection as we needed to ensure the registered manager would be available to support us.
Inspection site visit activity started on 25 July 2018 and ended on 01 August 2018. We visited the office location on 25 July 2018 to see the registered manager and office staff; and to review care records and policies and procedures. Whilst at the office we looked at five peopleâs care plan and medicine records. We looked at three staff recruitment and training records and reviewed policies and procedures. The registered manager provided us with information about compliments, complaints and quality assurance processes.
Prior to the inspection the service completed a Provider Information Return (PIR). A PIR is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We gave the provider an opportunity to share what improvements they had planned to make during the inspection. We reviewed notifications and any other information we had received. A notification is information about important events which the service is required to send us by law.
We used the feedback from questionnaires we sent out to people to inform our inspection. These confirmed improvements had been made as we received one hundred percent positive feedback from all who completed a questionnaire.
Last updated 09:43:41 21st Oct 2018 - Update Now
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