Eden Hall Grove
Cleveland TS10 4PR
Telephone: (01642) 480660
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 23 February and 15 March 2018. The first day of the inspection was unannounced, which meant that the staff and provider did not know we would be visiting. We informed the provider of our inspection visit on 15 March 2018. The inspection was carried out by one adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed all the information we held about the service, which included notifications submitted to CQC by the provider.
We had requested a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. However, the provider had not received this request as they had not told us of a change in e-mail address.
During the inspection we reviewed a range of records. This included four peopleâs care records and medicines records. We also looked at three staff recruitment files, including supervision, appraisal and training records, records relating to the management of the service and a wide variety of policies and procedures. We spent time observing people in the communal areas of the service and at lunch time. We spoke with 15 people who used the service and four relatives. We also contacted contracts and commissioning teams and other visiting professionals to seek their views on the service provided.
We spoke with the registered manager, chair of trustees, two nurses, acting clinical lead, office administrator, receptionist, activity co-ordinator, head cook, a domestic, two care staff, two student nurses on placement, a voluntary worker, activity co-ordinator, two nurses, three care staff and a team leader.
Last updated 01:59:14 8th Nov 2018 - Update Now
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