Antoine Care LTD

Antoine Care LTD

31 Doversley Road
Kings Heath
West Midlands B14 6NN

Telephone: 07999 019407

Registered Manager: Angela Oldacre
Provider Name: Antoine Care Ltd

Care Types: Care in your HomeLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentSupported Living - Learning Disability OnlyYounger Adults

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Last updated 9 January 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 3 and 4 December 2018 and was announced. Inspection site visit activity was carried out on 3 December 2018 and included a visit to the office location to see the registered manager and office HR staff member and to review care records and policies and procedures. We carried out phone calls to relatives, staff members from 4 December 2018 as part of our inspection process.

This inspection was carried out by one inspector. As part of our inspection planning, we used information the provider sent to us in the Provider Information Return. This is information we require providers to send to us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also sought feedback from the local authority quality monitoring team and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We checked and saw the service had received compliments and positive reviews on the NHS website. We referred to other information we held about the service to help inform our inspection planning. This can include notifications, which contain information about important events which the provider is required to send us by law.

As part of our inspection, we spoke with three relatives of people using the service to help us understand the experience of people who could not talk with us. We also spoke with two staff members who regularly supported people. We also met the registered manager and a HR staff member. We sampled records related to two people’s care and additional information related to the quality and safety of the service. We checked three staff members’ recruitment files chosen at random. We requested additional information from the registered manager after our inspection and this was provided.

Last updated 02:57:51 18th Feb 2019 - Update Now

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