113 Burlam Road
Cleveland TS5 5AR
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 5, 6 and 16 October 2017 and was unannounced. This meant that the provider was not expecting us. The inspection team consisted of two adult social care inspectors, a specialist advisor in nursing and an expert by experience who had experience in caring for older people and people living with dementia. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
At the inspection we spoke with eight people who used the service, five relatives, the registered manager, the home manager, one agency nurse, one nurse, seven care staff, two kitchen staff, two domestic staff, laundry staff, the maintenance worker, and the activity co-coordinator.
We asked the provider to complete a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
Before we visited the service we checked the information we held about this location and the service provider. For example we looked at, safeguarding notifications and complaints. We also contacted professionals involved in caring for people who used the service and the local authority commissioners for the service.
Prior to the inspection we contacted the local Healthwatch. Healthwatch is the local consumer champion for health and social care services. They give consumers a voice by collecting their views, concerns and compliments through their engagement work.
During our inspection we observed how the staff interacted with people who used the service and with each other. We spent time watching what was going on in the service to see whether people had positive experiences. This included looking at the support that was given by the staff, by observing activities, practices and interactions between staff and people who used the service.
We also reviewed records including; four staff recruitment files, five medicines records, safety certificates, four care plans and records, three staff training records and other records relating to the management of the service such as audits, surveys, minutes of meetings, newsletters and handover records.
Last updated 10:56:00 9th Nov 2018 - Update Now
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