Military Road
North Shields
Tyne and Wear NE30 2AB

Telephone: (0191) 257 9444

Care Types: Care Home with NursingDementiaMental HealthOlder People

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Requires improvement

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Last updated 22 September 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 9 August 2018 and was unannounced. This meant the provider did not know we would be visiting. A second day of inspection took place on 14 August 2018 which was announced.

The inspection team was made up of one adult social care inspector, a medicines inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we reviewed the information we held about the service. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally required to let us know about. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We contacted the local authority commissioning team, CCG and the safeguarding adult’s team. We also contacted healthcare professionals whom the registered manager identified as key stakeholders and the local fire service. We contacted the local Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

During the inspection we spoke with eight people living at the service and nine relatives. We spent time with people in the communal areas and used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We spoke with the registered manager, the deputy manager who was a nurse, and the regional manager. We also spoke with seven members of the care team including, a senior, a team leader care staff and activities co-ordinator. We also spoke with ancillary staff including the chef, admin staff, domestic staff, laundry and maintenance.

We looked at care records for seven people, medicines records for five people and cream application records for 11 people. We reviewed supervision and training records and recruitment information for three staff. We also reviewed records relating to the management of the service.

We looked around the building and spent time in the communal areas.

Last updated 02:06:50 10th Oct 2018 - Update Now

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