Officer 2 Pegasus House
17 Burleys Way
Leicestershire LE1 3BH
Telephone: 07960 510689
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 21 and 27 June 2017 and was announced. The provider was given 48 hoursâ notice because the location provides domiciliary care service and we needed to be sure that someone would be at the office. This inspection was carried out by an inspector.
Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. Due to technical problems a PIR was not available and we took this into account when we inspected the service. However, we gave the registered provider the opportunity to discuss this information during the inspection.
We looked at the information we held about the service and included notifications we had been sent. Notifications are changes, events or incidents that provider is required to send us by law. We looked the survey responses received from people who used the service, relatives, staff and healthcare professionals. We contacted the social care commissioners of the service and Healthwatch for Leicester City and Rutland County Council to obtain their views about the service. This information was used to help us to plan our inspection.
During the inspection visit we spoke with the registered provider, business development manager, a care coordinator and four care staff. We looked at the care records for six people who used the service. These included care plans, risk assessments and records relating to the care and support provided by the service. We looked at recruitment and training records for four members of care staff and records relating to how the service monitored the quality of service, complaints, meeting minutes and some policies and procedures. We spoke via telephone to seven people who used the service and a relative to gather their views and experience of the quality of service provided.
Last updated 04:20:19 18th Sep 2018 - Update Now
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