Arbrook House Care Home (Bupa)

Arbrook House Care Home (Bupa)

36 Copsem Lane
Esher
Surrey KT10 9HE

Telephone: (01372) 886590
Website: www.bupa.co.uk/care-services/care-homes/arbrook-house-surrey

Registered Manager: Jonathan Dominic May
Provider Name: Bupa Care Homes (CFHCare) Limited

Care Types: Care HomeOlder PeopleYounger Adults


Click for key Green TickGrey CrossRed CrossStarGreen smartieYellow smartieRed smartieGrey smartie
Last updated 19 August 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was an unannounced inspection which took place on the 3 August 2016. The inspection team consisted of one inspector, a specialist nurse and an expert by experience in care for older people. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Prior to the inspection we reviewed the information we had about the service. This included information sent to us by the provider, about the staff and the people who used the service. We reviewed the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed notifications that had been sent in informing us about important events that had taken place.

During our inspections we spoke with the registered manager, the quality manager, 15 people that used the service, three relatives, seven members of staff and one visiting health care professional. We looked at four care plans, audits of the service, medicine administration records, supervision records for staff, and mental capacity assessments for people who used the service. We looked at records that related to the management of the service. This included minutes of staff meetings, surveys with people and staff and audits of the service. We observed care being provided throughout the day.

The last inspection of this home was on the 22 July 2015 where we found three breaches of regulations.

Last updated 03:45:45 22nd Jan 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Arbrook Exterior
Arbrook House Care Home (Bupa)Arbrook House Care Home (Bupa)Arbrook House Care Home (Bupa)Arbrook House Care Home (Bupa)