36 Copsem Lane
Surrey KT10 9HE
Telephone: (01372) 886590
Registered Manager: Jonathan Dominic May
Provider Name: Bupa Care Homes (CFHCare) Limited
Arbrook House Care Home is a beautifully converted private home with extensive landscaped grounds where residents can enjoy views of the natural lake and wildlife.
Located in the leafy Esher suburb, Arbrook House employs a team of highly trained staff who strive to provide high-quality personalised care for a number of requirements, including long-term nursing, residential, convalescence, respite and palliative care.
The home provides a high standard of accommodation with tasteful decor and well-equipped rooms which include ensuite bathrooms, electric profiling beds, a 24-hour call system, flat screen TV and broadband internet access. Some of the bedrooms have spectacular views over the lawns and all benefit from co-ordinated soft furnishings.
The home also benefits from two newly refurbished flats, offering lift access, spacious lounge/dining areas, a kitchen area, shower room and views of our stunning gardens, which are ideal for anyone looking for independent living with the reassurance that support is close by or for couples.
All meals are home-cooked to suit individual tastes and dietary needs, and snacks and drinks are available throughout the day along with a ‘Nite Bite’ menu.
There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home’s social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in. Anyone is welcome to pop in and join in, whether you’re friend, relative or loved one.
Arbrook House has a sister home in Cobham offering dementia care, if you are looking for dementia care, please search for St George’s Care Home.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an unannounced inspection which took place on the 3 August 2016. The inspection team consisted of one inspector, a specialist nurse and an expert by experience in care for older people. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Prior to the inspection we reviewed the information we had about the service. This included information sent to us by the provider, about the staff and the people who used the service. We reviewed the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed notifications that had been sent in informing us about important events that had taken place.
During our inspections we spoke with the registered manager, the quality manager, 15 people that used the service, three relatives, seven members of staff and one visiting health care professional. We looked at four care plans, audits of the service, medicine administration records, supervision records for staff, and mental capacity assessments for people who used the service. We looked at records that related to the management of the service. This included minutes of staff meetings, surveys with people and staff and audits of the service. We observed care being provided throughout the day.
The last inspection of this home was on the 22 July 2015 where we found three breaches of regulations.
Last updated 03:45:45 22nd Jan 2019 - Update Now
To view the latest inspection report compiled by the CQC please click here »