Tyne And Wear SR3 3DJ
Telephone: (0191) 522 5977
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 20 and 24 March 2017 and was unannounced.
One inspector and an expert-by-experience carried out the inspection. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed the information we held about the home. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally required to let us know about. We also contacted the local authority commissioners of the service, the clinical commissioning group (CCG) and the local Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
The provider completed a provider information return (PIR) prior to the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We spoke with five people who used the service and five relatives. We also spoke with the registered manager, the deputy manager, a senior care worker and five care workers. We looked at a range of records which included the care records for four people, medicines records, recruitment records for five care workers and other records relating to the management of the service.
Last updated 07:34:13 15th Aug 2018 - Update Now
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