Tyne And Wear SR3 3DJ
Telephone: (0191) 522 5977
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 2 October 2018 and was unannounced. This meant the provider did not know we would be visiting. We received concerns in relation to pre-admission assessments, the reporting and recording of interventions and the support for people who may have behaviours that challenge. As a result we undertook a focused inspection to look into those concerns. An adult social care inspector conducted the inspection.
We reviewed other information we held about the service, including any statutory notifications we had received from the provider. Notifications are changes, events or incidents that the provider is legally obliged to send us within the required timescale. We also contacted the local authority commissioners for the service and the local authority safeguarding team and the clinical commissioning group (CCG), the local Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
We spoke with three people living at the service, the manager, the regional operations manager, and six staff members. We undertook general observations of how staff interacted with people as they went about their work. We looked around the home and visited peopleâs bedrooms with their permission. We examined documents relating to safeguarding, use of restraint, recruitment, supervision and training records and various records about how the service was managed. We looked at care records for three people who used the service.
Last updated 02:14:57 21st Nov 2018 - Update Now
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