19-21 Lode Lane
Warwickshire B91 2AB
Telephone: (0121) 705 9222
Provider Name: Bupa Care Homes (CFHCare) Limited
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 19 April 2017 and was unannounced. The inspection was conducted by two inspectors and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Prior to our visit we gathered and reviewed information about the service. This included statutory notifications and the provider information return (PIR). A statutory notification is information about important events, which the provider is required to send to us by law. The PIR is a pre-inspection questionnaire completed by the provider which provides us a âsnap-shotâ of the service.
During our visit, we spent time in the communal lounge and dining areas to see how staff engaged with people who lived at the home.
Most of the people who lived in the dementia unit were not able to tell us in detail about how they were cared for and supported because of their complex needs. We used the short observational framework tool (SOFI) to help us assess whether peopleâs needs were appropriately met and to identify if people experienced good standards of care. SOFI is a specific way of observing care to help us understand the experiences of people who could not talk with us.
We spoke with 12 people and relatives, and seven staff. We spoke with the deputy manager, registered manager and regional manager.
We reviewed five peopleâs care plans and daily records to see how care and treatment was planned and delivered. We checked whether staff were recruited safely, and trained to deliver care and support appropriate to each personâs needs. We checked medicine records, complaints, and the providerâs own checks to ensure the service operated safely and effectively to provide quality care to people.
Last updated 11:59:45 19th Feb 2019 - Update Now
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