Berkshire RG14 6AE
Telephone: (01635) 551166
Registered Manager: Cheryl Goldsmith
Provider Name: Bupa Care Homes (CFHCare) Limited
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 25 and 26 May 2016. It was carried out by two inspectors and was unannounced.
Before the inspection the manager completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the PIR and at all the information we had collected about the service. This included previous inspection reports and information received from health and social care professionals. We also looked at notifications the service had sent us. A notification is information about important events, which the service is required to tell us about by law.
During our inspection, we observed care and support in communal areas of the home and used a method called Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk to us. We spoke with the registered manager, area manager, deputy manager, activity coordinator and 13 staff. We also received feedback from a local authority care quality officer and one health care professional.
We spoke with 10 people and the families of five people. We looked at eight peopleâs records and records that were used by staff to monitor their care. In addition, we looked at 10 staff recruitment files. We also looked at staff training records, duty rosters, menus and records used to measure the quality of the services that included health and safety audits.
Last updated 02:00:42 23rd Jan 2019 - Update Now
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