Registered Manager: Lorna Smith
Provider Name: Athena Care Homes (March) Limited
Care home beds: 92
Aria Court, owned by Athena Care Homes (UK) Ltd, is a care home, registered to cater for nursing, residential, dementia nursing and dementia residential residents.
Their expert nursing and care teams are highly trained, professionally developed and valued so they can provide the exceptional, compassionate elderly care that families expect.
Aria Court house is all ground floor level, and the home has 92 bedrooms that all have private toilet facilities. Some rooms are spacious enough for companions to share. Aria Court is located close to March and is convenient for shops, amenities and public transport.
The home also provides a varied programme of activities.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 27 June and 20 July 2018 and was unannounced. Four inspectors and an expert-by-experience undertook the inspection. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Their area of expertise was older people and people living with dementia.
The inspection was bought forward due to concerns received by the CQC about the service. The provider had been asked to complete a Provider Information Return (PIR) and this was returned on 03 May 2018. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed other information we held about the service to aid with our inspection planning. This included past inspection reports and notifications. A notification is information about important events which the service is required to send us by law.
We also contacted other health and social care organisations such as representatives from the local authority commissioning department, Joint Emergency Team (JET), Healthwatch and the local safeguarding authority. This was to ask their views about the service provided at Aria Court. We received feedback from the clinical commissioning team and continuing health care team. Their views helped us in the planning of our inspection and the judgements we made.
We spoke with seven people living at the service who could give us their views verbally about the care and support they received. We also spoke with five visiting relatives/friends. We spoke with the nominated individual (this is the person who has overall responsibility for supervising the management of the regulated activity); clinical governance director and registered manager. We also spoke with three nurses, a community leader, three team leaders, five care assistants, an activities co-ordinator, two house-keepers and a visiting hairdresser.
We looked at care documentation for six people living at Aria Court, medication records, three staff files, staff supervision and training planning records. We also looked at other records relating to the management of the service including audits and action plans, accident and incident monitoring records, surveys; staff dependency tools, the statement of purpose, meeting minutes and, complaint and compliment records.
Last updated 08:58:06 22nd Jan 2019 - Update Now
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