110 Lobley Hill Road
Tyne and Wear NE8 4YG
Telephone: (0191) 460 6220
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. At the last unannounced, comprehensive inspection completed on 26, 29 and 30 October 2015, we identified breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 in relation to staffing, safe care and treatment, need for consent, person-centred care, receiving and acting on complaints and good governance. We asked the registered provider to take action to make improvements. The registered provider wrote to us to say what they would do to meet legal requirements in relation to these breaches. We undertook a focussed inspection completed on 3 May 2016 following concerns being raised about people being made to get out of bed early to suit staff. We did not find evidence of this at the time of our visit in May 2016. We undertook this comprehensive inspection to check that the registered provider had followed their plan and to confirm that they now met legal requirements.
We inspected Armstrong House on 6 and 7 December 2016. This was an unannounced inspection. The inspection team consisted of one social care inspector and an Expert by Experience who had cared for an older person.
Before the inspection we reviewed all of the information we held about the service. This included looking at the information about notifications we received and other information such as complaints and feedback from people using the service, relatives and stakeholders.
We spoke with safeguarding and commissioners of this service prior to our visit, who did not raise any concerns at that time. We spoke with two healthcare professionals after our inspection and their views of the service are contained within the body of this report.
At the time of our inspection visit there were 59 people who used the service. We spent time talking with people who used the service, staff and relatives. We spent time with people in the communal areas and observed how staff interacted with people. We looked at all communal areas of the home, and visited people in their own rooms when invited. We spoke with ten people who used the service and five visitors.
During the visit, we also spoke with the registered manager, two nurses, housekeeping staff, and seven care and activity staff. We also spoke with one visiting professional.
During the inspection we reviewed a range of records. This included six peopleâs care records, including care planning documentation and medication records. We also looked at six staff files, including staff recruitment and training records, records relating to the management of the home, its improvement plan and a variety of policies and procedures developed and implemented by the registered provider.
Last updated 12:05:39 7th Dec 2018 - Update Now
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