88-90 Oswald Road
South Humberside DN15 7PA
Telephone: (01724) 867261
OverallRead overall summary
We carried out this comprehensive inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection was carried out by an adult social care inspector and took place on 6 and 9 March 2017 and was unannounced. This meant the registered provider and staff did not know we would be visiting. At the time of our inspection there were 35 people using the service.
Before the inspection we checked the information we hold about the registered provider, including peopleâs feedback and notifications of significant events affecting the service. We also looked at the Provider Information Return (PIR). This is a form we ask the registered provider to give key information about the service, what the service does well and what improvements they plan to make.
As part the of our pre inspection process we contacted the local Healthwatch and local authority safeguarding and quality performance teams to obtain their views about the service. Healthwatch is an independent consumer group that gathers and represents the views of the public about health and social care services in England. Healthwatch and the local authority safeguarding and performance teams told us they were not aware of any current concerns about the service.
During our inspection we observed how staff interacted with people and their relatives. We used the Short Observational Framework for Inspection (SOFI) in the communal areas of the service. SOFI is a way of observing care to help us understand the experiences of people who cannot speak with us.
We spoke with five people who used the service, five visiting relatives, three members of care staff, a senior carer, two members of ancillary staff, the registered manager, the deputy manager, an operations director and the registered provider. We also spoke with three health and social care staff who were visiting.
We looked at three care files belonging to people who used the service, five staff records and a selection of documentation relating to the management and running of the service. This included staff training files and information about staff rotas, meeting minutes, incident reports, recruitment information and quality assurance audits. We also undertook a tour of the building.
Last updated 12:40:11 24th May 2018 - Update Now
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