24 The Bungalows
Cleveland TS6 7SQ
Telephone: 07970 810947
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 20 August 2018 and was announced. We informed the registered provider at short notice (the day before) that we would be visiting to inspect. We did this because the location is a small care home for people who are often out during the day and we wanted to make sure the people who lived there would be in when we visited. The inspection team consisted of one adult social care inspector.
Prior to the inspection we reviewed information we held about the service, including the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
We contacted the commissioners of the relevant local authorities, the local authority safeguarding team, other professionals who worked with the service to gain their views of the care provided by Ash Tree House.
We spoke with three people. We did not use the Short Observational Framework for Inspection (SOFI) as people were able to speak with us. SOFI is a way of observing care to help us understand the experience of people cannot always communicate verbally.
We looked at two care plans, two medicine administration records (MARs) and handover sheets. We spoke with six members of staff, including the registered manager, deputy manager, an area manager and support workers. We spoke with one external professional who works with the service. We looked at two staff files, which included recruitment records. We also looked at records involved with the day to day running of the service.
Last updated 04:21:55 11th Dec 2018 - Update Now
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