261 Marlborough Road
Wiltshire SN3 1NW
Telephone: (01793) 496827
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 15 and 16 August 2018 and was unannounced. The inspection was completed by two inspectors, an evidence review officer and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Prior to the inspection we reviewed information we held about the service. This included notifications the provider is required to send us by law about events that happen at the service. We also reviewed the information included in the provider information return. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we spoke with six people, seven relatives, the registered manager, operations manager and 11 members of staff. We were able to speak to three healthcare professionals during our visit and contacted a further three following our inspection.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We looked at six care and support plans, four recruitment files and a range of other records related to the management of the service which included quality audits, accident and incident reports and complaints records.
Last updated 11:44:52 15th Nov 2018 - Update Now
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