Ashby De La Zouch
Leicestershire LE65 2PX
Telephone: (01530) )56010
Registered Manager: Teresa Millar
Provider Name: Bupa Care Homes (CFHCare) Limited
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We undertook an unannounced inspection of Ashby Court on 24 January 2017.
The inspection team consisted of two inspectors, an inspection manager, a specialist nurse advisor and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. We spoke with eight people and two relatives of people who used the service. We also spoke with a personâs friends who were visiting them on the day of our inspection.
During our inspection visit we spoke with staff members employed by the service. This included the chef, an activities coordinator, a catering assistant, two nurses, the deputy manager and five care workers. We also spoke with the registered manager. We looked at the care plans and care records of eight people who used the service at the time of our inspection. We looked at four staff recruitment files to see how the provider recruited and appointed staff. We also looked at records associated with the providerâs monitoring of the quality of the service and staff training.
We observed care and support provided in the communal areas of the service. This was so that we could understand peopleâs experiences. By observing the care received, we could determine whether or not they were comfortable with the support they were provided with. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
Before the inspection we reviewed notifications that we had received from the provider. A notification is information about important events which the service is required to send us by law. We contacted Healthwatch Leicestershire who are the local consumer champion for people using adult social care services to see if they had feedback about the service. We contacted the local health commissioners who had funding responsibility for some of the people who were using the service. Following our inspection we spoke with two health professionals who had regular input in the home.
Last updated 06:38:10 22nd Jan 2019 - Update Now
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