Ashdowne Care Centre

Ashdowne Care Centre

Orkney Mews
Pinnex Moor Road
Devon EX16 6SJ

Telephone: (01884) 252527
Website: www.halcyon-care,

Registered Manager: Kate Ley and Louise Pearce
Provider Name: Ashdown Care Limited
Care home beds: 60

Care Types: Care Home with NursingDementiaMental HealthOlder PeoplePhysical Disability

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Requires improvement

Read overall summary
Last updated 26 June 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection was brought forward because we had received concerns about the service. The inspection was also prompted in part by notification of an incident following which a person using the service sustained a serious injury that indicated potential concerns about the management of risk in the service. While we did not look at the circumstances of the specific incident, we did look at associated risks.

This comprehensive inspection took place on 30 April and 8 and 14 May 2018 and the first two days were unannounced. One adult social care inspector visited the service on the first and third day of inspection. On the second day of inspection the inspection team consisted of two adult social care inspectors, a specialist advisor and two experts by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we reviewed the information we held about the service. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally required to let us know about. We also contacted the local authority commissioners for the service and the local Health watch to gain their views of the service provided. Health watch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

During the inspection we spent time with people living at the service. We also carried out observations using the short observational framework for inspections (SOFI). SOFI is tool used to capture the experiences of people who use services who may not be able to express this for themselves.

We spoke with 20 people who used the service and four relatives. We spoke with 18 members of the staff team including the registered manager, the operations manager, unit leads, nurses, administrator, receptionist, activities co-ordinator, maintenance person, eight care staff, members of the laundry and housekeeping team and the cook.

We reviewed six people's care records and five staff files including recruitment, supervision and training information. We reviewed medicine administration records for 41 people as well as records relating to the management of the service. At the inspection we spoke to a visiting community nurse. We also contacted health and social care professionals for their views. We received a response from none of them.

Last updated 09:28:01 17th Jan 2019 - Update Now

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Ashdown Care