Chase Industrial Estate, Alton Road
Ross On Wye
Herefordshire HR9 5WA
Telephone: (01989) 565309
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We undertook an announced focused inspection on 9 December 2016. This inspection was carried out because we had previously identified a breach of Registrations Regulations and we needed to be sure that this breach had been remedied by the provider. We inspected the service against one of the five questions we ask about services: is the service well-led?
The inspection team consisted of one Inspector. We gave the registered manager 48 hoursâ notice of our intention to undertake an inspection. This was because the organisation provides a domiciliary care service to people in their own homes and we needed to be sure that someone would be available in the office.
We looked at the information we held about the service and the provider. We asked the local authority if they had any information to share with us about the care provided by the service.
We spoke with two people who use the service and one relative. We spoke with the registered manager and three members of staff. We looked at statutory notifications the provider had submitted to the Care Quality Commission.
Last updated 06:01:51 18th Apr 2018 - Update Now
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