Herefordshire HR6 8QX
Telephone: (01568) 614662
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 15 May 2018 and was unannounced. The inspection was carried out by two inspectors.
We reviewed information we held about the service. We looked at our own system to see if we had received any concerns or compliments about the provider. We analysed information on statutory notifications we had received from the provider. A statutory notification is information about important events which the provider is required to send us by law.
We asked the Local Authority for any information they had which would aid our inspection. We used their feedback as part of our planning.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We spoke with six people who lived at the home, and three relatives. We spoke with the registered manager; a nurse; three care staff; the cook; and a visiting hairdresser. We looked at four care plans, which contained healthcare information; mental capacity assessments; risk assessments; reviews of people's care and pre-admission assessments. We also looked at five staff pre-employment checks; the provider's quality assurance records; weight monitoring records; skin integrity monitoring records; medication administration records; and complaints, comments and feedback received.
Last updated 12:24:41 17th Oct 2018 - Update Now
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