Northumberland NE63 9LJ
Telephone: (01670) 857070
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 6 and 7 November 2017. The first day of the inspection was unannounced.
The inspection team consisted of one inspector and an Expert by Experience (ExE). An ExE is a person who has personal experience of using or caring for someone who used this type of service.
Before the inspection we reviewed the information we held about the home, in particular notifications about incidents, accidents, safeguarding matters and any deaths. We contacted the local Healthwatch group, the local authority contracts team, the local authority safeguarding adults team and the local clinical commissioning group. We used their comments to support our planning of the inspection.
We spoke with three people who used the service to obtain their views on the care and support they received. We also spoke with eight relatives and two health professionals, who were visiting the home at the time of the inspection. Additionally, we spoke with the registered manager, a registered nurse, a senior care worker, two care workers, a cook, an activities co-ordinator and the homeâs senior housekeeper.
We observed care and support being delivered in communal areas and viewed peopleâs individual accommodation. During the inspection we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We reviewed a range of documents and records including; five care records for people who used the service, 16 medicine administration records (MARs), five records of staff employed at the home, complaints records, accidents and incident records, minutes of meetings with people who used the service or their relatives and a range of other quality audits and management records.
Last updated 10:38:27 22nd Mar 2018 - Update Now
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