Wiltshire SP5 3PP
Telephone: (01725) 512811
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This focused inspection took place on 27 March 2018 and was unannounced. This inspection was carried out to assess whether the provider had taken action to make sure they were meeting all of the regulations. We inspected this service against two key questions we ask about services: is the service safe and is the service well-led. This was because the service was not meeting some of the legal requirements in relation to those questions.
The inspection was carried out by an inspector, a pharmacy inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. For this inspection, the expert by experience had experience of care and nursing homes.
Before the inspection, we asked the provider to complete a Provider information return (PIR). This is a form that asks the provider to give us some key information about the service, what the service does well and any improvements they plan to make. We looked at the information that we hold about the service prior to our inspection. This included statutory notifications that the Provider is required to send us by law about events that occur at the home such as deaths, accidents/incidents and safeguarding alerts.
We looked at three recruitment files, five care plans, medicines administration records, training records, maintenance records, health and safety recording and other records relating to the management of the service. We spoke to nine people, seven relatives and nine staff. We spoke to the registered manager, operations director and one healthcare professional. Following our inspection visit, we spoke to the managing director on the telephone.
Last updated 11:48:34 14th Nov 2018 - Update Now
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