Golden Hill, Ashley Lane
Hampshire BH25 5AH
Telephone: (01425) 611334
Registered Manager: Day, Donald Douglas
Provider Name: Bupa Care Homes (CFChomes) Limited
Care home beds: 77
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We brought forward a scheduled inspection in response to several concerns and complaints that had been raised with us about staffing levels, the standard of peopleâs care, cleanliness of the environment and medicines errors. This inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was carried out on 17 May 2018 by a lead inspector, a second inspector and two experts by experience. Experts by experience are people who have experience of using, or caring for someone who uses this type of service. The lead inspector and second inspector returned to continue the inspection on 22 May 2018. The lead inspector completed the inspection on 25 May 2018. The inspection was unannounced.
Before the inspection we reviewed all the information we held about the service including previous inspection reports and notifications. Notifications are sent when events happen in the home which the provider is required to tell us about law. We used this information to help us decide what areas to focus on during our inspection.
We spoke with thirteen people who lived at the home and nine relatives, a regular visitor, eight care staff members four registered nurses, a maintenance operative, the new manager, the regional director and the quality manager. We observed people being supported on all three days of the inspection to help us understand their experiences of daily life in the home. We spoke with three healthcare professionals to gain their views of the service. We also spoke with the acting managing director for BUPA to discuss our concerns.
We looked at ten peopleâs care records and pathway tracked six peopleâs care. Pathway tracking enables us to follow peopleâs care and to check they had received all the care and support they required. We looked at records related to the running of the home, including medicines management, incidents and accidents, complaints, staff recruitment and training records and systems for assessing and improving the quality of the service provided.
Last updated 08:59:06 22nd Jan 2019 - Update Now
To view the latest inspection report compiled by the CQC please click here »