Registered Manager: Christina Hartles
Provider Name: Athena Care Homes (UK) Limited
Care home beds: 156
Care Types: Care Home • Care Home with Nursing • Dementia • Dementia • Older People • Older People • Physical Disability • Physical Disability • Sensory Impairment • Sensory Impairment • Younger Adults
Ashlynn Grange, owned by Athena Care Homes (UK) Ltd, is a care home, registered to cater for nursing, residential, dementia nursing and dementia residential residents.
The home is all ground floor level, and the home has 156 bedrooms all of which have en-suite facilities.
The home is around two miles from Peterborough Town Centre and is situated next to Peterborough City Hospital. It is approached by a drive way once leaving the main road.
Information about fees can be obtained from the home. A copy of the inspection report is available on request from the home or via our website
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 17 and 24 May 2018 and was unannounced. The inspection was undertaken by three inspectors, an assistant inspector, a specialist advisor and an expert-by-experience. The specialist advisor was assigned from the CQC medicines team due to concerns received since the last inspection about the safe management of peopleâs medicines. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Their area of expertise was older people and people living with dementia.
The inspection was bought forward due to concerns received by the CQC about the service, as such the provider had not been requested to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed other information we held about the service to aid with our inspection planning. This included past inspection reports and notifications. A notification is information about important events which the service is required to send us by law.
We also contacted other health and social care organisations such as representatives from the local authority commissioning department; quality improvement team and the local safeguarding authority. We also received feedback from the clinical commissioning team and continuing health care team. This was to ask their views about the service provided at Ashlynn Grange. Their views helped us in the planning of our inspection and the judgements we made.
We spoke with nine people living at the service who could give us their views verbally of the care and support they received. We also spoke with six visiting relatives/friends; a GP; a community sister and an assistant practitioner. We also observed staff interaction throughout the inspection. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We spoke with the nominated individual (this is the person who has overall responsibility for supervising the management of the regulated activity and ensuring the quality of the service provided); clinical governance director and general manager. We also spoke with the clinical lead; two-unit (community) managers; three nurses (one a senior nurse); the head chef; two team leaders; seven care assistants; an activities co-ordinator; three house-keepers; a gardener and a laundry assistant.
We looked at care documentation for nine people living at Ashlynn Grange, medicines records, two staff files, staff supervision and training planning records. We also looked at other records relating to the management of the service including audits and action plans; accident and incident records; surveys; recruitment and supervision policies; meeting minutes and complaint and compliment records.
Last updated 09:40:27 22nd Jan 2019 - Update Now
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