Sunbury On Thames
Middlesex TW16 7DA
Telephone: (01932) 761761
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This was a re-inspection of this service to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide an updated rating for the service under the Care Act 2014.
This inspection took place on 16 February 2018. The inspection was carried out by three inspectors, a specialist nursing adviser and an expert by experience. An expert by experience is someone who has experience of this type of care setting.
Our inspection was partly prompted by some information of concern that we had received about the service. We therefore carried out this inspection to satisfy ourselves that people were not at risk.
Before the inspection, we reviewed records held by CQC which included notifications, complaints and safeguarding concerns. A notification is information about important events which the registered person is required to send us by law. This enabled us to ensure we were addressing potential areas of concern at the inspection. We also spoke with the local authority in relation to the service.
We had previously requested a Provider Information Return (PIR) which the registered provider submitted to us in December 2016. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We did not review the PIR as part of this inspection.
During our inspection we spoke with 10 people, nine relatives and two visitors. We also spoke with seven staff, a visiting healthcare professional, the manager, the providerâs clinical lead and the providerâs area manager. We also reviewed a variety of documents which included the care records for 15 people, four staff files, medicines records and other documentation relevant to the management of the home. This included quality assurance, complaints, staff rotas and notes from meetings.
The last inspection to this service took place in November 2016. At that inspection we rated the service Good overall but gave the registered provider recommendations in relation to activities and complaints.
Last updated 11:18:46 20th Apr 2018 - Update Now
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