Cleveland TS23 1AW
Telephone: (01642) 361122
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 24 and 25 January and 2 February 2017. The first day of the inspection was unannounced. This meant that the registered provider and staff did not know we would be visiting. The other two days of inspection were announced.
The inspection team consisted of an adult social care inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
The registered provider completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed information we held about the service, including the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales.
We contacted the commissioners of the relevant local authorities and the local authority safeguarding team to gain their views of the service provided at Ashwood Lodge.
During the inspection we spoke with four people who lived at the service and three relatives. We looked at three care plans, and Medicine Administration Records (MARs). We spoke with seven members of staff, including the registered manager, care staff, domestic staff and the cook. We looked at two staff files, which included recruitment records. We also completed observations around the service, in communal areas and in peopleâs rooms with their permission.
Last updated 01:21:53 19th Jun 2018 - Update Now
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