Derbyshire DE21 7SG
Provider Name: Bupa Care Homes (BNH) Limited
Care home beds: 40
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 20 September 2017 and was unannounced. The inspection team comprised of two inspectors, a Specialist Professional Advisor and an Expert by Experience. The Specialist Professional Advisor had experience of working and caring for people within health care and managed care services. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. Their area of expertise was in older people living with dementia.
Before the inspection we reviewed all the information we held about the service. This included concerns received about the management of medicines and staffing levels. We reviewed notifications we had received from the provider. A notification is information about important events and the provider is required to send us this by law. We reviewed the providerâs statement of purpose. A statement of purpose is a document which includes the aims and objectives of the service.
We contacted commissioners for social care, responsible for funding some of the people that use the service and Healthwatch Derby and asked for their views. This was used to inform our judgements.
We spoke with 10 people who used the service and five family members who were visiting their relative. We spoke with the regional manager, registered manager, deputy two registered nurses and six care assistants. We also spoke with the chef manager, house-keeper and the activity organiser. We used the Short Observational Framework for Inspection (SOFI), which is a way of observing care to help us understand the experience of people who used the service and we made direct observations of staffâs interaction with people who used the service.
We looked at the records of 10 people, which included their risk assessments, care plans and the daily care records. We looked at a sample of peopleâs medicine and three peopleâs medicines records. We also looked at the recruitment records for four members of staff, staff training records, meeting minutes and a range of quality assurance audits and records. We reviewed the information sent to us by the registered manager following our inspection visit.
Last updated 01:54:50 16th Mar 2018 - Update Now
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