1-2 Markyes Close
Ross On Wye
Herefordshire HR9 7BZ
Telephone: (01989) 769035
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We made an unannounced inspection on 29 June 2016. The inspection team consisted of one inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This information helped us to focus our inspection.
We contacted the local authority before our inspection and asked them if they had any information to share with us about the care provided to people; they did not have any matters of concern.
We looked at the information we held about the service and the provider. We looked at statutory notifications that the provider had sent us. Statutory notifications are reports that the provider is required to send us by law about important incidents that have happened at the service.
We spent time with five people who lived at the home. We spoke with the registered manager, two senior staff members, three support staff and two relatives. We looked at three records about peopleâs care, which included risk assessments, health information and guidance from health professionals, and capacity assessments.
We used the Short Observational Framework for Inspection (SOFI) because people were unable to communicate with us verbally, so we used different ways to communicate with people. SOFI is a specific way of observing care to help us understand the experience of people living at the home.
Last updated 08:16:26 14th Mar 2018 - Update Now
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