Herefordshire HR4 9HZ
Telephone: (01432) 340560
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014
This inspection took place on 23 and 24 August 2017. The first day of our inspection was unannounced.
The inspection team consisted of one inspector.
Prior to our inspection visit, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We took this information into account during our inspection of the service.
As part of our inspection, we reviewed the information we held about the service. We contacted representatives from the local authority and Healthwatch for their views about the service and looked at the statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law.
During our inspection, people were unable to share their views on the service in detail due to their learning disabilities and communication needs. We spoke with three relatives, an advocate, two social workers, a speech and language therapist and a continence nurse specialist. We also spoke to the provider's senior operations manager, the registered manager, two senior care staff and four care staff. We looked at one personâs care record, medicines records, staff training records, three staff recruitment records, incident records and records associated with the providerâs quality assurance systems. We also spent time in the communal areas of the home to observe how staff supported and responded to people.
Last updated 12:24:42 17th Oct 2018 - Update Now
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