Aspire Support

Aspire Community Hub
Canal Road
Herefordshire HR1 2EA

Telephone: (01432) 266881

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceEating disorderLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Last updated 6 December 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 23 September 2016 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service for adults with learning difficulties who are often out during the day; we needed to be sure that someone would be in. The inspection was carried out by one inspector. We spoke with people using the service at a drop in café run by the registered provider. We also observed how people engaged with staff during this time.

The provider had completed a Provider Information Return (PIR). This form asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we held about the service and looked at the notifications they had sent us. A notification is information about important events which the provider is required to send us by law.

As part of the inspection we spoke to six who received support from the service. We also spoke with four staff, the Operations Manager and the Registered Manager.

We reviewed three care records, the complaints folder, recruitments processes as well as monthly checks the manager completed.

Last updated 05:53:02 19th Oct 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »