Manager: Rachel EllisProvider Name: Bupa Care Homes (CFHCare) Limited
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection visit took place on 18 September 2017 and was unannounced. The inspection team consisted of two inspectors. We checked the information we held about the service and the provider. This included notifications that the provider had sent to us about incidents at the service and information we had received from the public. We also received feedback from the local authority who provided us with current monitoring information. We used information the provider sent us in the provider information return. This is information we require providers to send us at least once annually to give some key information about the service, what it does well and improvements they plan to make. We used this information to formulate our inspection plan.
We spoke with nine people who used the service, seven relatives and friends, and a visiting healthcare professional. We also spoke with six members of staff and the registered manager. Some people were unable to tell us their experience of their life in the home, so we observed how the staff interacted with people in communal areas.
We looked at the care plans of five people to see if they were accurate and up to date. We reviewed three staff files to see how they were recruited. We checked records to see how staff were trained and supported to deliver care appropriate to meet each personâs needs. To ensure the service was continuously monitored and reviewed we looked at records that related to the management of the service including quality checks.
Last updated 09:45:49 18th Feb 2019 - Update Now
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