Registered Manager: Andrew Lord
Provider Name: Timeless Resources Limited
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Eating disorder • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Younger Adults
We are a family run business established in October 1990, providing homecare staff, training for care staff and criminal records checking DBS service. We tailor our care service to meet your individual needs by providing carefully selected professional, locally recruited staff who are trained, fully referenced and undergo criminal records checks before starting.
Astor has gained an excellent reputation for the high standards of care staff we provide to people in their own homes, day centres, post hospital support, Surrey Social Services and many others. This includes supporting people with dementia, those with learning or physical disabilities, respite care and end of life care.
Fees Guide: £19.75 – £22.75 per hour
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 12 and 13 January 2017 and was announced. The provider was given 48 hoursâ notice of our visit because we wanted to ensure the registered manager was available to support the inspection process. The inspection was carried out by two inspectors and an expert-by-experience who spoke to people and their relatives on the telephone. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We looked at all the key information we held about the service which included notifications. Notifications are changes, events or incidents the provider must tell us about. We asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what it does well and improvements they plan to make
During the inspection we spoke with nine staff members and the registered manager. We also spoke with 7 people and 5 relatives to gain their views on the service they received.
We looked at the care records of ten people who used the service, nine recruitment files for staff and staff training records. We looked at records that related to the management of the service including, audits, risk assessments and contingency plans.
Last updated 08:49:34 22nd Mar 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »