Northumberland NE23 6XF
Telephone: (01670) 738890
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 23, 24 and 29 September 2015 and was unannounced. The provider had two services on one site, Astor Court and Astor Lodge. We inspected both services at the same time. Our findings for Astor Lodge are discussed in a separate report.
The inspection was carried out by an inspector, a specialist advisor and an expert-by-experience. Specialist advisors are clinicians and professionals who assist us with inspections. The specialist advisor on this inspection was a registered nurse with management experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert-by-experience who was part of this inspection team had expertise in older people and those who had a dementia related condition.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. We reviewed the PIR and other information we held about the service prior to our inspection. This included reviewing statutory notifications the provider had sent us. Notifications are records of incidents that have occurred within the service or other matters that the provider is legally obliged to inform us of.
We reviewed information we had received from third parties. We contacted the local authority commissioning and safeguarding teams. We also contacted the local Healthwatch. We also spoke with the pharmacist who supplied medicines to the home, and a care manager who visited the home regularly. We used the information that they provided us with to inform the planning of this inspection.
During the inspection we spoke with six people who lived at the home and five peopleâs relatives. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. Throughout the inspection we also spent time in the communal areas of the home observing how staff interacted with people and supported them.
We spoke with the registered manager, the providerâs regional and quality assurance managers, two senior care workers, five care workers, and two domestic assistants. We reviewed five peopleâs care records including their medicines administration records. We looked at four staff personnel files in addition to a range of records in relation to the management of the service.
Last updated 11:15:45 15th Mar 2018 - Update Now
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