Registered Manager: Rachel Guest
Provider Name: WCS Care Group Limited
Care home beds: 32
Attleborough Grange is located close to Nuneaton town centre, benefiting from being near a vibrant community, with shops, restaurants, local pubs and a market and theatre all close to hand.
The home offers high quality day care, respite care, short stays and long-term care for older people.
Designed as four households, each household has a living area with a lounge, dining area and kitchenette, where people can make their own snacks and drinks, and staff will always be on hand to prepare hot refreshments if requested.
The lounge areas are central to the household where people like to get together and socialise with other residents, family and friends. You’ll often find their daily exercise classes or activities happening in the living area – or they might be outside, making the most of the garden.
Lifestyle coaches plan all activities including regular outings and day trips. They will always do their best to ensure that you can continue to do the things that you have always done. There is also a beauty salon offering unisex hairdressing and manicures, and a pub/tearoom that’s used for day and evening events.
If you’re thinking about making Attleborough Grange your new home, please get in touch to arrange a tour – like any new home, you’ll only know if it’s right for you when you walk through the front door.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 19 September 2018 and was unannounced. Opportunity for people, relatives and staff to give us feedback following our visit, was given by us leaving a poster displayed in the home about our inspection. Two inspectors, an assistant inspector and an expert by experience undertook the inspection. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.
Prior to our inspection visit, we reviewed the information we held about the service. We reviewed statutory notifications sent to us from the provider. A statutory notification is information about important events which the provider is required to send us by law.
We looked at information shared with us by the local authority commissioners. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority.
The provider sent us a completed Provider Information Collection (PIC), as requested by us, during March 2018. This is information that we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used the information within the PIC in the planning of our inspection visit.
During our inspection visit we spoke with 10 people living at the home and five peopleâs relatives. We spoke with seven care staff, a life-style coach, two duty managers, the registered manager and the providerâs project consultant.
We spent time with people and observing communal areas where people interacted with staff. This helped us judge whether peopleâs needs were appropriately met and to identify if people experienced good standards of care.
We reviewed nine peopleâs care plans, risk management plans, daily records and six medicine administration records. This was so we could see how their care and support was planned and delivered. We also looked at other records, these included three staff recruitment files, and the providerâs quality assurance audits. This was so we could see how the registered manager and provider assured themselves people received a safe and well led, quality service.
Last updated 01:36:52 18th Feb 2019 - Update Now
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