Registered Manager: Mandy Stoessier
Provider Name: Audley Care Ltd
Quality home care tailored to your needs.
Everyone has differing care needs. With Audley Care Ilkley, you can have as little or as much as you want. We provide personal care, domestic support and health management services. No job is too small. We are on-call every minute of every day.
As one of the UK’s most respected care providers for older people, and a leader in its field, Audley is recognised, registered and regularly audited by the Care Quality Commission (CQC). Which means the carer you invite into your home is rigorously trained and highly qualified and our standard of care is second to none.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on the 7, 8 and 15 July 2016 and the visit was unannounced. We last inspected Audley Care Ilkley in September 2014 when we found it compliant in all areas inspected at that time.
The inspection team consisted of one inspector.
Before the inspection we reviewed the information we held about the service. This included speaking with the local authority contracts and safeguarding teams. We asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This document was completed and returned to us.
We looked at how people were supported throughout the day with their daily routines and activities. We observed staff carrying out their duties. These included supporting people with their preferred activities. We assessed if peopleâs care needs were being met by reviewing their care records.
We looked at three care records for people that used the service and three staff files. We spoke with four people who used the service, the registered manager, the care co-ordinator and two support workers. We looked at quality monitoring arrangements and other staff support documents including supervision records, team meeting minutes and individual training records.
Last updated 11:23:00 16th Nov 2018 - Update Now
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