Manager: Samatha HandleyProvider Name: Audley Care Ltd
Quality home care tailored to your needs.
Everyone has differing care needs. With Audley Care Leamington Spa, you can have as little or as much as you want. We provide personal care, domestic support and health management services. No job is too small. We are on-call every minute of every day.
As one of the UK’s most respected care providers for older people, and a leader in its field, Audley is recognised, registered and regularly audited by the Care Quality Commission (CQC). Which means the carer you invite into your home is rigorously trained and highly qualified and our standard of care is second to none.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection visit took place on 9 October 2018. It was a comprehensive inspection and was announced. This was to ensure the registered manager and staff were available to talk with us when we visited. The inspection was undertaken by one inspector.
We looked at the Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. The information was used to inform our inspection planning.
Prior to our visit we reviewed the information we held about the service. We looked at statutory notifications the provider had sent us. A statutory notification is information about important events, which the provider is required to send to us by law.
Before the inspection visit we sent surveys to 24 people who used the service, 24 relatives or friends and 31 members of staff, to obtain their views about the quality of the service. Surveys were returned from 13 people who used the service, two relatives or friends and 4 members of staff. We also contacted people who used the service by telephone and spoke with seven people who used the service and two relatives.
During our visit we spoke with the provider [who was also the regional operations manager], the registered manager, the care coordinator, the general manager of the residential community, a senior personal care assistant and three personal care assistants. Following our inspection visit we spoke with two health care professionals about the service. Health care professionals are people who have expertise areas of health, such as nurses or consultant doctors.
We reviewed four people's care plans and daily records to see how their care and treatment was planned and delivered. We checked whether staff were recruited safely, and trained to deliver care and support appropriate to each person's needs. We reviewed the provider's quality monitoring system to see what actions were taken and planned to improve the quality of the service.
Last updated 11:52:06 18th Feb 2019 - Update Now
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