Manager: Samatha HandleyProvider Name: Audley Care Ltd
Quality home care tailored to your needs.
Everyone has differing care needs. With Audley Care Leamington Spa, you can have as little or as much as you want. We provide personal care, domestic support and health management services. No job is too small. We are on-call every minute of every day.
As one of the UK’s most respected care providers for older people, and a leader in its field, Audley is recognised, registered and regularly audited by the Care Quality Commission (CQC). Which means the carer you invite into your home is rigorously trained and highly qualified and our standard of care is second to none.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 20 April 2016 and was announced. We told the registered manager one day prior to the inspection that we would be coming, so they and the staff were available to speak with us. The inspection was conducted by one inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using, or caring for someone who uses this type of care service.
We reviewed information received about the service, for example the statutory notifications the provider had sent us. A statutory notification is information about important events which the provider is required to send to us by law. Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We found the PIR reflected the service provided. We also contacted the local authority commissioners to find out their views of the service provided. These are people who contract care and support services paid for by the local authority. They had no concerns about the service.
Before our visit we contacted people who used the service by telephone and spoke with 18 people. During our inspection we spoke with the registered manager, the quality care supervisor, the care coordinator and three care staff.
We reviewed four peopleâs care plans to see how their care and support was planned and delivered. We looked at other records related to peopleâs care and how the service operated, including medicine records, staff recruitment records, the providerâs quality assurance audits and records of complaints.
Last updated 03:19:38 8th Nov 2018 - Update Now
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