Registered Manager: Joanna Foard
Provider Name: Audley Willicombe Limited
Quality home care tailored to your needs.
Everyone has differing care needs. With Audley Care Tunbridge Wells, you can have as little or as much as you want. We provide personal care, domestic support and health management services. No job is too small. We are on-call every minute of every day.
As one of the UK’s most respected care providers for older people, and a leader in its field, Audley is recognised, registered and regularly audited by the Care Quality Commission (CQC). Which means the carer you invite into your home is rigorously trained and highly qualified and our standard of care is second to none.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 19 December 2016 and was announced. The provider was given 24 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in. One inspector carried out this inspection.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the evidence we already held about the service. This included the last inspection report and notifications the provider had sent us. We also contacted the local authority to obtain their views about the service.
During the inspection, we spoke with the registered manager and one person who used the service. We reviewed six care records, three staff files and records relating to the management of the service including medicines, staff training, complaints, policies and quality assurance. After the inspection, we spoke with two people who used the service, three care staff and two relatives.
Last updated 01:01:55 20th Sep 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »