Registered Manager: Fionna Cannon
Provider Name: Audley Care White Horse Ltd
Quality home care tailored to your needs.
Everyone has differing care needs. With Audley Care White Horse, you can have as little or as much as you want. We provide personal care, domestic support and health management services. No job is too small. We are on-call every minute of every day.
As one of the UK’s most respected care providers for older people, and a leader in its field, Audley is recognised, registered and regularly audited by the Care Quality Commission (CQC). Which means the carer you invite into your home is rigorously trained and highly qualified and our standard of care is second to none.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 14 June 2016 and was announced. The provider was given notice because the location provides a domiciliary care service. We needed to be sure that the staff would be available in the office to assist with the inspection.
The inspection was carried out by one inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service. We sent a questionnaire to 50 people who use the service, 61 staff, 50 relatives and friends and six community professionals. We received responses form 17 people who use the service, eight staff, four relatives and one community professional.
We looked at all the information we have collected about the service. This included notifications the registered manager had sent us. A notification is information about important events which the service is required to tell us about by law.
During the inspection visit we spoke with five staff members, the interim manager and deputy manager. After the day of the inspection we received information from one staff member. We contacted six local authority and other professionals but did not receive any responses from them. We spoke with eight people who use the service.
We looked at a sample of records relating to individualâs care and the overall management of the service. These included ten peopleâs care plans, five peopleâs daily notes, a selection of policies and a sample of staff recruitment files and training records. The registered manager sent us further information, as we requested after the day of the visit.
Last updated 12:58:51 23rd Mar 2018 - Update Now
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