Registered Manager: Fionna Cannon
Provider Name: Audley Care White Horse Ltd
Quality home care tailored to your needs.
Everyone has differing care needs. With Audley Care White Horse, you can have as little or as much as you want. We provide personal care, domestic support and health management services. No job is too small. We are on-call every minute of every day.
As one of the UK’s most respected care providers for older people, and a leader in its field, Audley is recognised, registered and regularly audited by the Care Quality Commission (CQC). Which means the carer you invite into your home is rigorously trained and highly qualified and our standard of care is second to none.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was announced and took place on 06 April 2018. The service was given 48 hoursâ notice because the location provides a domiciliary care service. We needed to be sure that the appropriate staff would be available in the office to assist with the inspection. The inspection was completed by one inspector.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us to give us some key information about the service, what the service does well and improvements they plan to make.
We looked at all the information we have collected about the service. This included the previous inspection report and any notifications sent to us. A notification is information about important events which the service is required to tell us about by law.
We looked at paperwork for eight people who receive a service. This included support plans, daily notes and other documentation, such as medication records. In addition we looked at records related to the running of the service. These included a sample of health and safety, quality assurance, staff and training records. We looked at seven staff recruitment files for staff who had been appointed in the preceding 12 months.
We visited people in their homes on the day of the inspection visit and requested information from eight people who use the service or their agreed representatives. We received three responses. We spoke with three staff members, on the day of the visit and requested information from a further ten. We received two responses. We requested information from nine professionals, including the local safeguarding team. We received responses from three. On the day of the inspection we spent time with two regional operations managers as the manager was not available.
Last updated 11:56:21 22nd Jan 2019 - Update Now
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