Registered Manager: Jeanette Gittens
Provider Name: Salveo Care Ltd
Care home beds: 35
Austenwood is an award winning privately owned residential nursing care home providing high levels of nursing care to residents with varying social and nursing needs.
It is the people who make a real difference in a Care Home and Austenwood is owned and operated by local family Peter and Kate Evans and has been managed by Jeanette as Matron for the last 14 years.
Austenwood provides high ratios of trained staff, some of whom have been with us for over 20 years. We provide a wide range of care and service to our 35 residents in a lovely tranquil home designed and converted with our residents at the heart of it.
The proof of the pudding is in the eating so why not call us to arrange a visit and discussion of your individual care needs? There will be no pressure from us and you may just find the best alternative to living life at home.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to look at the overall quality of the service.
This inspection took place on 13 September 2018 and was unannounced. The inspection team consisted of one inspector, an assistant inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed the information we held about the service and the service provider. The registered provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law.
Throughout our inspection we spent time observing interactions between people and staff at the service and we spoke to eight people and one visiting relative. We also spoke with the director, the registered manager, one nurse, one nursing assistant, one Care Home Advanced Practitioner (CHAP), two care staff, one laundry staff and the head chef.
We looked at records, which included three peopleâs care records and medicines records. We checked recruitment, training and supervision records for four staff. We also looked at a range of records about how the service was managed. After our site visit we contacted number of external health and social care professionals and commissioners to obtain their views about the service. We also contacted three more relatives to get their views.
Last updated 02:59:56 17th Jan 2019 - Update Now
To view the latest inspection report compiled by the CQC please click here »