Autumn Vale Care Centre

Autumn Vale Care Centre

Danesbury Park Road
Welwyn
Hertfordshire AL6 9SN

Telephone: (01438) 714491
Website: www.goldcarehomes.com

Registered Manager: Asvin Jhoollun

Care Types: Care Home with NursingDementiaOlder People


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Overall
Requires improvement

Read overall summary
Last updated 24 July 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 03 May 2018 and was unannounced. Due to concerns identified on the first day we followed up with an announced visit on 10 May 2018 to ensure action had been taken. This was the first inspection for this location under the new provider GCH (Hertfordshire). The inspection team was formed of two inspectors, a Specialist Nursing Advisor and one Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service.

Before our inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that requires them to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we held about the service including statutory notifications. Statutory notifications include information about important events, which the provider is required to send us. The service had previously been inspected under their previous registration. Following that inspection, they sent us an action plan setting out how they would make the needed improvements. We reviewed this plan to help us check on their progress. We also received feedback from representatives of the local authority health and community services and safeguarding teams.

During the inspection, we observed staff support people who used the service; we spoke with 12 people who used the service, two people’s relatives, 13 staff members, the newly employed manager, representatives of the senior management team and the provider. We spoke with two visiting health professionals. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us due to their complex needs.

We reviewed care records relating to nine people and other records central to the management of the service.

Last updated 10:41:44 22nd Jan 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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