Avalon Teesside Services

Lysander House
Falcon Court, Preston Farm Business Park
Stockton On Tees
Cleveland TS18 3TX

Telephone: (01642) 633556

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentSupported Living - Learning Disability OnlyYounger Adults


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Last updated 14 August 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection. We gave the service 24 hours’ notice of the inspection visit because the location provides a domiciliary care service and we needed to be sure that someone would be in the office.

Inspection site visit activity started on 11 July and ended on 13 July 2018. It included two visits to the provider’s office to speak with the registered manager and staff. We also reviewed care records and policies and procedures. We spoke with one person who came to the offices and also telephoned people and relatives after the site visit. The inspection team consisted of one adult social care inspector.

We reviewed information we held about the service, including the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We also contacted the local authority commissioners for the service and the local Healthwatch to gain their views of the service provided. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We also received feedback from two social care professionals.

During the inspection we spoke with two people who used the service and one relative. We looked at three care plans along with medicine administration records. We spoke with eight members of staff, including the registered manager. We looked at three staff files, including recruitment records. We also looked at quality assurance records and completed audits.

Last updated 10:51:02 7th Dec 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »