Registered Manager: Sue Connelly
Provider Name: Avante Care and Support Limited
Avante Home Care & Support provides domiciliary care and support into peoples home across Kent and South East London.
We offer assistance with daily living, enabling individuals to maintain independent and active lives.
Our compassionate and fully trained staff provide support from 30 minute visits through to live-in care to achieve this outcome. Whether someone is coming home from hospital or in need of help due to mobility or health related issues, services can be tailored to meet each individual’s needs.
Funding for home care can be purchased privately, through assessment by social services, including the option of direct budgets controlled by the recipient of services.
Services can be tailored especially for you, whether you need support with everyday tasks that have become more difficult, are returning home from hospital or in need of help due to mobility or health related issues.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was a comprehensive inspection, which took place because we carry out comprehensive inspections of services rated as Good at least once every two years. This inspection took place on 19 and 23 May 2017 and was announced. We announced this inspection with 48 hours notice. We did this because we needed the registered manager to be available for the inspection.
The inspection team consisted of two inspectors. One inspector visited the office and made visits to people in their homes. Another inspector made telephone calls to people who used the service.
Prior to the inspection we reviewed the information we held about the home. We looked at information received from relatives, the local authority commissioners and the statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support homes which are paid for by the local authority.
To gain peopleâs views about the service, we spoke with 12 people who used the service. We spoke with seven staff including the registered manager, training coordinator and five care workers.
We looked at the providerâs records. These included 13 peopleâs care records, care plans, health records, risk assessments and daily care records. We looked at seven staff files, audits, satisfaction surveys, staff rotas, and policies and procedures.
Last updated 06:51:17 22nd Mar 2018 - Update Now
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