Provider Name: Avon Lee Lodge Limited
Care home beds: 24
23 Residential Beds with HD Television and Internet, beautiful gardens with view of the New Forest, family run, high staff to resident ratio, 8 person lift and stair lift, cinema, reading area, lounge and a conservatory, hairdressing facility, wireless nursecall system for maximum independence, safe/lockable facility in every room, fully accesible baths, spa hydrotherapy bath,
Local facilities such as shop, church, post office, chemist, bus stops for both Christchurch and Bournemouth close by.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection began on the 9 April 2018 was unannounced and the inspection team consisted of an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who used this type of care service. It continued with one inspector on the 16 April 2018 and was announced.
Before the inspection we looked at notifications we had received about the service. A notification is the means by which providers tell us important information that affects the running of the service and the care people receive. We also spoke with local commissioners to gather their experiences of the service.
The provider had completed a Provider Information Return prior to our inspection. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During our inspection we spoke with thirteen people who used the service. We spoke with a director, registered manager, administrator, four care staff, chef and housekeeper. We also spoke with a visiting community nursing from local district nursing teams to gather feedback on their experience of the service. We reviewed five peoples care files and discussed with them and care workers their accuracy. We checked three staff files, care records and medication records, management audits, staff and resident meeting records and the complaints log. We walked around the building observing the safety and suitability of the environment and observing staff practice.
Last updated 01:51:26 9th Nov 2018 - Update Now
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