6-7 Nelson Terrance
Cleveland TS10 1RX
Telephone: (01642) 494509
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We undertook an unannounced focused inspection of Avondale Lodge on 19 December 2017. We received information of concern and wanted to check that people were safe and that improvements had been made to the quality of the service since the last inspection in August 2017. The inspection team reviewed the service against two of the five questions we ask about services: is the service safe and is the service well led.
No additional risks, concerns or significant improvement were identified in the remaining Key Questions through our on-going monitoring or during our inspection activity so we did not inspect them. The ratings from the previous comprehensive inspection for these Key Questions were included in calculating the overall rating in this inspection.
During this focused inspection, two adult social care inspectors and a pharmacist inspector attended the service. The two adult social care inspectors attended at 06:30 because they wanted to review the arrangements in place for night duty and to review the day to day running of the service during the day. The pharmacist inspector reviewed medicines management at the service.
Before our inspection we reviewed all the information we held about the service. We examined the notifications received by the CQC. Notifications are reports about changes, events or incidents that the provider is legally obliged to send us within the required timescales. We spoke with Redcar local authority local authority contracts, commissioning and safeguarding teams, South Tees clinical commissioning group and Cleveland Fire service. We used this feedback as part of our inspection planning process.
The provider was not asked to complete a Provider Information Return (PIR). This is a document wherein the provider is required to give some key information about the service, what the service does well, the challenges it faces and any improvements they plan to make.
During the inspection we spoke with four people. We also spoke with the operations director, external consultant working with the service, peripatetic manager, acting manager and five care staff.
We reviewed all ten care records and personal emergency evacuation plans. We reviewed the training summary records for all staff. We also reviewed records relating to the day to day running of the service.
We looked around the service and we visited the communal areas. We carried out observations of practice and conducted a short observational framework for inspection (SOFI) to capture the experiences of people who may not be able to express themselves or communicate with us.
Last updated 08:42:13 21st May 2018 - Update Now
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