195 Hinckley Road
Leicester Forest East
Leicestershire LE3 3PH
Telephone: (0116) 298 9665
Registered Manager: O'Sullivan, Katherine
Provider Name: Bupa Care Homes (BNH) Limited
Care home beds: 60
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We carried out our inspection visit on 23 November 2016. The inspection was unannounced. The inspection team consisted of two inspectors and a nurse specialist advisor.
Before our inspection visit we reviewed information we held about the service. This included previous inspection reports, and notifications sent to us by the provider. Notifications tell us about important events which the service is required to tell us by law. We also reviewed the Provider Information Return (PIR). This is a form completed by the provider, where the provider gives key information about the service, what the service does well and improvements they plan to make. We also contacted the local authority who were responsible for the funding of some people that used the service.
We spoke with six people who used the service, relatives of three people who used the service, two care staff, two nurses, the cook, the activities coordinator, a visiting health professional, the registered manager and the deputy manager. We looked at the care records of seven people who used the service, peopleâs medicines records, staff training records, three staff recruitment records and the providerâs quality assurance documentation and policies. We observed staff and peopleâs interactions, and how staff supported people. From our observations we could determine how staff interacted with people who used the service, and how people responded to the interactions. This was so that we could understand peopleâs experiences.
Last updated 12:58:34 23rd Jan 2019 - Update Now
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